Checkout Issues?

Occasionally we experience issues with our website (we blame the Gremlins).

If you ever experience an issue, please contact us 

If you live in Australia, please know that we do ship to your address (we currently do not ship internationally). If you see an error while checking out which says something along the lines of "we cannot ship to your address" and your address is in Australia and is correct, it could be due to an issues with our website host (or the Gremlins- not sure which).

If you would like us to send you an invoice for your items you can always email us and we will be more than happy to send you an invoice. Once paid, your items will be shipped as normal.

What you will need to provide us:

  1. A screenshot of your order, or a list of wanted items- i.e. the items in your basket that you would like and the quantities (screenshot is more accurate)
  2. Your Name (or recipients name)
  3. Shipping Address
  4. Phone number and email - for shipping and order notifications. Please note if you are shipping the order to someone else, the shipping notifications and order confirmation with details will go to the email provided so make sure the email is that of the person buying the items :)
  5. Marketing permissions- if you would like to subscribe to our emails and receive 10% off your first order, let us know in your email and we will add you to our contact list and your discount will be applied on your invoice (you can unsubscribe at any time)

Once we have this info, we can send you an invoice to your inbox (as always check the spam/junk/promotional email box in case it goes to the wrong one)

Check the invoice for accuracy- i.e. the items you wanted and your details.

Pay securely, the same way you would normally pay, either through Paypal, Shop Pay, Afterpay, Zip Pay etc. We do not handle payments- you pay through the invoice same way you would on the website or through Shop pay.

After payment is confirmed, you will receive an order notification and we will wrap your order with care and have it shipped out to you within 1 business day. You will be sent tracking info as per normal with your Auspost tracking number and your parcel can be tracked by the Auspost app.