Frequently Asked Questions

If you have a question contact us on info@curiouscauldron.com.au if we receive enough of them we will add it to the list below.

FAQ Shipping Your Orders

How fast do you pack and send a product.

Products are packed and ready for pick up, by the end of business the following day at the latest. Having said that, we do try to pack everything on the day the order is received, even if we are packing at midnight, and yes we have actually  done that.  If your order before 2pm, on a business day, your items will usually be sent same day.

 

Which Postal Service Do You Use

We use Australia Post for all of our shipments.

Will My Order Come With Tracking?

All of our deliveries are sent via regular post with tracking via AusPost 

 

FAQ Cygnet Studio

What Is Cygnet Studio?

Cygnet Studio is a part of the Curious Cauldron business that creates handmade products and art made from recycled materials.

Are the Cygnet Studio Products and Art Originals?

Everything that is under the Cygnet Studio Brand is an original, created and painted on site

What paints do you use in the Cygnet Studio Products?

We only use Water based Acrylic paints and coatings, unless specified.

What Species of wood do you use in the Cygnet Studio Handmade Products?

Where possible we use rescued wood from a damaged piece of furniture or wood that is just not wanted anymore and is headed for landfill etc. Therefore in the case of rescued wood we may not know what species of wood it is.

Either way we will only ever use sustainable FSC products. That being said, depending on the product it could be plantation grown pine or some rescued vintage hardwood. i.e. Blackbutt, River Red Gum, Red Bloodwood or any other of the many Eucalypt species.

 

 

If you have a question that is not answered above please use our contact page or ask directly via info@curiouscauldron.com.au